Poor service

I am writing to formally lodge a complaint regarding the service I received from your contact centre agent, Muvhusi Namadzivhandila.

When I contacted the centre to request assistance with my rebates, the agent showed an unwillingness to assist. Instead of transferring me to the Team Leader, Onke Dube, as requested, she transferred me back to the general contact centre. I was then redirected to MFC, where I ended up speaking to the same agent again.

Despite my repeated request for assistance, she placed me on hold for approximately ten minutes or longer before I was eventually able to speak to the Team Leader. During this time, she made no effort to review my profile or attend to my query to determine whether she could assist.

I found this experience highly unprofessional and disappointing. I kindly request that this matter be investigated and addressed accordingly.

Thank you for your attention. I look forward to your response.