Poor Service

I have been trying for days to get hold of Jakes Kolapen regarding my MFC account. MFC sent a rather threatening letter on 2 July 2019, following which I tried to call him on the number provided. When I couldn't get hold of him, I called the call centre number instead and spoke with a friendly lady called Thlabatsi, who gave me his direct number and advised me to speak with him instead. Again I called, again to no avail. I eventually emailed Lucy Pelser whom had also worked on my account before and she has been equally unresponsive. This is completely unacceptable. How am I supposed to make arrangements regarding my account when nobody responds to emails or answers phone calls? I have always endeavoured to pay slightly more than the agreed-upon amount, and now look at the egregious service I receive!