Poor Service !!

I have a lot of quiries , request etc.. but none of them answered and I've sent emails, now I am getting another story from MFC at the 28th of November they should have deducted my car instalment but nothing happen and on the 30th they send me an SMS telling me that my account is reflecting on arrear amount of R3,418.74 and I was shocked and I asked myself how come this happen because there is money in my bank account and even this amount is not the instalment that I'm paying is less than my instalment and I have enough funds in my account so on the 3rd December I have to phoned them and I asked them why MFC send me this SMS and why didn't they deduct the car instalment? and where the ****of R3,418.74 coming from? and that lady explain a lot of things that my account was cancelled and now she will open it and we can arrange for EFT for the 4th of December with this amount of R3,418.74 to be deducted and they deduct on the 4th this amount ,and then yesterday on the 11th Dec someone phoned from MFC saying when am I going to pay the amount of R1060 that I am owing from November month....I mean I don't understand MFC consultants at all and I was like can you go into your system and asked the lady who helped me why she didn't tell me that I have R1060 that I need to pay ,and the today again another consultant phoned me in the morning asking me about this amount and I told him he must phoned me at 13h00 since I was busy...he didn't phoned me I rescheduled my meetings that I supposed to attend its because of I was expecting his phone call but he didn't phone me...MFC do you care about your clients or what?

I am still waiting for Monica Malatji to give me an answer that I've asked her on my email she never came back to me its very suprising about MFC consultants they don't explain all things that supposed to explain to customers and at the end of the day when there is problem they cannot handle the questions and they forget quickly....WHY? but MFC always saying if we have problems we must contact them but after that we get ZERO on answers.