Poor Service

I'm absolutely appalled by the way my account is being handled. Last month Shamir Sheik called me and i asked him to start a debit order facility for my account, this was confirmed via telephone and email correspondence where he asked for a copy of my bank statement to load this on my account. Now a month later with no notification or consultation i am receiving multiple sms's telling me my account is in arrears and i must have it ready for repossession. My question is who is at fault here because i have made the necessary arrangement to bring this account up to date but MFC has not loaded this? Whats the point of recording conversations if u never listen to them? This just another example of how poor your service is and it's not the first time one your so called staff members has done this sort of a thing to me since i started this account, you can be sure i will not be coming back to you and will never recommend you. The only thing that is constant with MFC is poor service from consultants. I have tried calling Shameer( ********** 500) and his manager Marilyn ( ********** 311) and to no surprise they do not answer meaning they put numbers on their email that are never answered, it was wishful thinking on my part of course trying to get assistance from MFC. Please do not call me or contact me until you find and listen to the recording and read my emails to Shameer, i have already wasted an entire morning trying to resolve this query, I am not a stuck record saying the same this over and over again. Contact me with solutions.