Poor service

Once again my airtime cuts after being on the phone with MFC for 15min trying to get hold of Edmund Du Toit. At the beginning of the call I had asked to speak to Edmund, but of course MFC puts me through to three different consultants whose name is not Edmund. When speaking to a different consultant each time, I had to verify my account three times. So with verifying my account, they obviously know who they obviously have my details. When my airtime cut, they did not even bother calling me back.
Contacting MFC is honestly a waste of time and airtime. Emailing them is just as bad because they take ages to respond, and at times they don’t even respond to emails.
So once again, I am asking MFC to contact me urgently regarding a detailed breakdown of my final instalment that is due on 30/10/2021.
Please don’t assign someone to my complaint who is *********** and cannot provide me with this breakdown, it will be a waste of time.

Please also note that all calls have been/are recorded to safeguard myself and to improve your services. These recordings come in handy should I escalate this matter.