Poor Service

A few months ago my vehicle was in an accident and it was "written off." My insurance paid off a certain amount and I was left with an amount that I myself must pay it off. I have a shortfall policy which I logged a claim for them to pay the remaining balance. In order for them to settle the amount MFC must send the requested document. I have been calling MFC directly for two months now if not three for them to send the documents to my shortfall policy "company." When I last spoke to them they say they have sent them but up to today they haven't received those documents. The next thing MFC will sending lawyers in order for me to settle the balance.