Poor service

Been trying to tap into my additional credit since 22 December via the email address on the website and just to no avail. Response is absolutely horrific . a simple extending service and warranty plan cannot take a whole month to acquire with available credit on my current car. this is my second car with MFC and this round is the worst ever, 7days has passed since the initial call i was suppose to receive and now im awaiting a 2day to receive a call.