Poor response to emails and unhelpful refunds department

<p>I requested a settlement quote, which did not take into consideration an additional payment I had made approximately a week earlier.</p> <p> </p> <p>After completing the payment of the stated settlement amount, I discovered that the amount was incorrect. It has now been almost a full month of emailing MFC in an attempt to receive the excess amount I paid back to me.</p> <p> </p> <p>The process is ridiculous, such as requesting a bank statement and proof of payment. Logging in to the MFC portal itself my banking details are visible, as well as the fact that the amount due is now a negative value.</p> <p> </p> <p>There is no reason to provide additional personal information that MFC has no right to, such as bank statements when the amounts have cleared almost a month ago and all the details MFC are entitled to are already on their systems.</p>