Poor management

Hi I bought a service plan with mfc (Nedbank) for 120000 over three years, to my surprise when I took the car in for 75000 they told me it has expired with 60000 so I did contaed them dei promised to resolve the meter before the end of the 09/05/18 but they did not I had to pay cash with my money I requested the recording I was told six to nine working days so m just not happy dei have even inconvenience me financially as dis was not part of my budget so I request dis to be solved ASAP I cannot wait for thier term.