Poor Customer Service from Nedbank Vehicle Finance

I have been with MFC for sometime now and I have change Jobs but I have informed MFC to be patient with me as my Job will Start at August as for now I’m doing training so my payment will be delayed or less so the Agent that I was speaking to, to make that arrangement said I must pay half of what is outstanding for now and he will make arrangements for me but waited waited nothing, keep calling the Agent to check if any deal was made to sort out this issue and he said his still waiting for the bank to tell him how much should I pay together with the instalment but nothing happened until today in the morning now I’m being phone by a different person now saying I’ve been running away from MFC to make payments so now she’s been tasked to repossess the car and my question to her was you called and I answered same time so when they saying I’m avoiding them how mean while I have made a payment of R7000 last months to bring my account up to date. I told her that there is an agent from MFC that I’ve been speaking to who was trying to get arrangements with MFC and I have forwarded the emails and watsupp messages to this new Agent now and the way we are treated as client it not good, so for me this is Poor customer Service, instead of helping when I’m going through some changes in my life but MFC decide to add more problems. Even this 1*️⃣ I’m giving it because there is nothing less then this…. Highly disappointed.☹️ 👎🏽