POOR CUSTOMER SERVICE AND LACK OF AGENCY TO COMPLAINTS

I am experiencing the worst service ever since I have been with MFC. I have a added value service which right now I regret why I took it cause I am paying for a service not working for me. My car is sitting at a dealer waiting for service and I am going back and forth for approval for the service. I have contacted their contact center spoke to Cheryl Jacobs who promised to have me contacted by complaints department before midday and I am yet to be contacted .

I called again and spoke to Onti Mmutle also who promised to contact the person responsible for my query and promised to call and yet again has failed to do so at our agreed time. I find myself very helpless and I wonder if I would ever get resolution to this issue seeing that accountability is none in this organization.