Poor Customer Service

I had an issue with the balance that I was being given. I was then told to contact Ben Berend, who was very rude by the way. On 16 Feb 2024 I sent him a POP and he responded with an email indicating that I had stated the incorrect reference number. I checked all previous payments and the reference I used for the Jan payment was exactly the same as Nov and Dec 2023 payments. He indicated on 16 Feb that I had used the incorrect reference number meaning he would need to request finance to allocate the payment and then he would send a settlement quote. On 23 Feb I sent him an email doing follow-up and until today I have not received feedback from him and when you call his number you never get hold of him.