POOR CUSTOMER SERVICE

I have never complaint about their service and have always being disciplined with making payments on time. The first time I have a problem I ran to them for assistance to change the debit order date. it took 3 months for me to get assistance. POOR SERVICE and it runs from the Senior Managers as well, who have NO CARE for what the client wants. You tell them you are not helpful get me your manager and they say NO... You tell them not to interact on your account and they continue to interact and email you to show you that they are working on your account with ZERO SHAME and ZERO CARE.