Poor customer service

For reasons outside of my control, my monthly debit did not go off for my vehicle account. Within 48 hours MFC contacted me to find out what had happened. I explained and said that I was unable to confirm a date by which this would be rectified. I have received daily calls (most of which Truecaller has marked as spam) regarding this since, as well as email notifications telling me the account is in arrears.

At 10:22 on Friday 6th July, I was called again, confirmed my details and arranged that the account would be up to date when my salary is next paid on the 25th July. At 10:59 on Saturday 7th July, I was called by MFC once more. I asked why I was being phoned and was told that they had no record of the previous day's arrangement and there system was showing that I was refusing to verify my details, that I would continue to be called until I verified my details (again) and the consultant, who had been rude throughout the call, hung up.

This is shocking customer service, it shows absolutely no empathy on the part of the consultant and shows that MFC's internal systems aren't working if they have no record of a conversation from the previous day.