Poor communication and understanding

My daughter bought a car financed with Mfc in June 2014. this seemed to have been a possible cloned car that was finance from new at Mfc also. This was a gauteng registration nr. The car was re registered in Cape Town. since then she was receiving fines from gauteng on the Gp nr but has all her personal detail on the fine. long story short. i am trying my best to solve this but i cannot and i cannot get any proper response from Mfc. there are more info that i dont want to talk about on open conversation. would someone not a clerk a senior manager from Mfc please call me. i am in email contact with them but this is not the solution. i need someone with a understanding and knowledge to call me in order to solve this. not someone that will say it is not there department.. HOPEFULLY THE CEO OR CLOSE TO THAT. Good enough to take my money and NOT GOOD ENOUGH TO TALK TO IN PERSON. WOULD YOU LIKE YOUR CHILD TO BE LOCKED UP INNOCENTLY DUE NON COMPLIANCE FROM A BANK MR CEO OF MFC