SM
Sandile M
1 reviews | Active since May 2020
18 Jul 2020, 08:55
Poor client service
I received a transaction history statement from a MFC Business Support Specialist that reads the account has been "written off" and when I asked for documents of change of vehicle ownership since the contract ended on 30/01/2020 and the alleged outstanding amount was written off as bad debt the Business Specialist Edmund Du Toit is giving me a run around and unable to answer basic questions. I would appreciate it if MFC really looked into their client service everyone seems to be complaining without a resolution in site
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Motor Finance Corporation's replyOfficial
20 Jul 2020, 09:44Dear Sandile Mathebula
We acknowledge receipt of your complaint.
Your complaint has been escalated to be attended to.
You will be contacted to have your complaint addressed.
Kind Regards
Client Value Management
We acknowledge receipt of your complaint.
Your complaint has been escalated to be attended to.
You will be contacted to have your complaint addressed.
Kind Regards
Client Value Management
Motor Finance Corporation's reply20 Jul 2020, 09:44
Official
Dear Sandile Mathebula
We acknowledge receipt of your complaint.
Your complaint has been escalated to be attended to.
You will be contacted to have your complaint addressed.
Kind Regards
Client Value Management
We acknowledge receipt of your complaint.
Your complaint has been escalated to be attended to.
You will be contacted to have your complaint addressed.
Kind Regards
Client Value Management