Poooor bad service nedbank home loan don't

Nedbank stopped the conveyor attorneys to pay my money without informing me, then I tried calling them no one happened to know who stoped the payment. I tried calling the lady called Tracy from credit who is currently handling my account she said she no longer works with my account...so unprofessional and they never tell me anything about settlement of my PL or Catf with my Bond refund..so pisxt off gaaaaaaa