mM
matetem M

1 reviews | Active since May 2016

17 May 2016, 10:57

POLICY CANCELLED WITHOUT MY KNOWLEDGE - MF/PU/***

<p>I would like to report a ********** cancellation of my above-mentioned policy which I have only got to know about it when I phoned this morning (17/05/2016) since I will be taking my car in for a service & needed a policy number in case they need it for brake pads.</p> <p> </p> <p>To my surprise, the lady that assisted me told me that the policy expired on 19/12/2015. At NO stage did I send any kind of instruction to cancel this policy. Also, no email or letter was sent to me to confirm cancellation & to also advice the revised instalment. This means that all along MFC has been getting my money for a policy that was **********ly cancelled by them.</p> <p> </p> <p>If this matter is not sorted out I have no option but to name and shame MFC for the ********** that they are. I want that policy activated ASAP.</p>

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Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply17 May 2016, 12:21
Official

Good Day Mamiki

Please accept my apology for the inconvenience caused to you.

Please provide me with the ID number in order to be able to investigate and assist you on the matter. Please send me your ID number on the email address below.

Kind regards

Louis Masilo

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