Please intervine

<p>I currently fighting with a company called innovation group I believe MFC has a joint venture with the company. I took out a service plan with however was never sent any documentation of what I took out. I took my car for the first service on April last year (2016) so wanted to take is again this year and I was told by innovation group they won't be able to cover my service plan because my car's Kilometres has passed on what we agreed on when I took out the policy. however my argument is I never received any documents from them because the consultant I was dealing with captured my email address incorrectly and that is the reason I did not get the document. Innovation group then said to be telephonically "I knew what I was getting myself into" All and all they I not going to take responsibility for an error that was done by their own agent. Reason why I am writing to MFC is because I am an MFC customer and I was introduced to this company by MFC, and the policy documents that was sent says MFC on it (please not the policy document was sent after I have complained. I do think it is a little bit unfair that you debit the policy from my account every month and when I have a problem with a company that was intoduced to me by you, you guys don't want to get involved.</p> <p> </p>