PLEASE GET BACK TO ME

Been trying to get ahold of aomeone from.nedbank MFC regarding a debit order of Vehicle finance with an ongoing case with the ombudsman we do not even have the vehicle and im.trying to suspend the debit order pending the ombudsman outcome ive been trying to get ahold of someone to help me for.over a week now and nothing keep being told to email a million different emails and noone comes back to me