PAYMENT HOLIDAY SENT 27 DAYS AGO NO ANSWER

I app**** for a payment holiday on the 25th of March. I sent through everything that they asked from me. Did not a thing from them. 15 April Brenda contacted me & sent me a sms stating I have to email everything through all over again and gave me a reference number to use. Monday 20 April I called Brenda and she couldn't give me an answer. Tuesday 21 April I spoke to Violet at 11:08. Violet admitted that I should have received my answer already. She escalated it to her manager and said I would receive my answer by the end of the day or she will call me. I did not receive an email and she did not call me back either. It has now been 27 days after my application and I have not received an answer. It's almost impossible to get through to your call center which is now closing at 12pm as well. I have contacted and emailed MFC countless times and all I receive is an automated email. Now if I don't get an answer and my payment bounces on the 29th then who is going to be held accountable for that? It will bounce for obvious reasons. Are you going to penalize me for the payment bouncing even though I have done EVERYTHING that was asked of me and MORE! 27 days later and no answer. As I said your own staff member admitted that I should have received an answer by now, so don't apologise and say you are on skeleton staff and very busy due to lock down. I app**** 27 days ago, your apology is null and void because your staff admitted due to me applying so long ago, I should have received an answer by now. Please tell me what is going to happen if I don't receive an answer from you and my payment bounces? What then huh? Are you going to penalize me? I've tried all morning to call and can't get through. So then how am I supposed to be able to talk to anyone. It's really sad that I have to resort to these kind of measures just to get some help. I've been with MFC with my 2 previous cars and I was always happy with MFC. I never had a problem. When I bought this car I had other institutions who would also finance me, but I chose MFC because I trusted you. I really feel like I've been let down here. I purposefully app**** 25 March, well in advance and trusted that I would have had an answer by now. I am stressing big time and this is causing me a lot of anxiety.