Pathetic Services Rendered

On the 17th of February 2021 I contacted MFC informing me that my Cap Add Cover was no longer required seeing that the settlement amount is less than my vehicle retail value. This was however never done and in the month of April I logged a formal complaint. I was contacted by the complaints team and was informed that the Cap Add Cover will be cancelled and I will be refunded two premiums. I was refunded, but noticed when my premiums was deducted on the 20th of April 2021, the amount deducted seemed to still include the Cap Add Cover. I then decided to contact Claudine Pillay on Friday the 30th of April 2021 requesting a copy of my statement. This morning when I decided to compare my March and April statements, I noticed that the premiums were the exact same amount and therefore it seems the Cap Add Cover was never cancelled. I find it most disappointing that obviously total quality services cannot even be provided by a complaints team.