Pathetic services received and arrogant consultant who drop calls yet I am the one calling

last year i called MFC to reduce my term and instalment went up, it was quick process which was completed with one phone call, on the 9/04/2021 i called MFC to reduce my instalment since i am going through a financial challenge now. it has been so difficult no one wants to assist me, MFC service is bad and if i had a choice was gonna cancel this contract now because its bad, just an adjustment i have been given a turn around, Desmond Johnson reference of the call 270905 even dropped a call on me, apparently MFC managers cant not talk to client at all. i am so frustrated for the fact that i am still waiting.

The funny part new business is called me to move my portfolio to Nedbank yet my request is not sorted, over 4 years I never even skipped my payment and yet i am treated like nobody. if you looking at financing your car don't even try MFC because once they sign you in trouble, you will be treated like a prisoner. its bad

its on the 20/04/2021 haven't received response up to now yet I have been told turnaround time is 24hours.