lL
lehlohonolomok L
1 reviews | Active since Jun 2017
06 Dec 2021, 10:11
Pathetic Service - Unable to pick up my details on their system
Its hard to get through their call centre and they don't callback to give feedback. I need assistance when my car was due for service. MFC and innovation group are struggling to pick up my policy. I sent them policy documents which was sent to me when I took the policy. Since last week they advised that they are awaiting MFC to provide proof of payment while my car is still not being fixed. I even ended up paying for my own service while I have a service plan.
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Replies (1)
Motor Finance Corporation's replyOfficial
06 Dec 2021, 10:19Good day Ms Mokgatla
I trust all is well.
We acknowledge receipt of your complaint and confrim the same will be allocated to a specialist to assist accordingly.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards
Client Value management
***
I trust all is well.
We acknowledge receipt of your complaint and confrim the same will be allocated to a specialist to assist accordingly.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards
Client Value management
***
Motor Finance Corporation's reply06 Dec 2021, 10:19
Official
Good day Ms Mokgatla
I trust all is well.
We acknowledge receipt of your complaint and confrim the same will be allocated to a specialist to assist accordingly.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards
Client Value management
***
I trust all is well.
We acknowledge receipt of your complaint and confrim the same will be allocated to a specialist to assist accordingly.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards
Client Value management
***