PATHETIC service isn’t even the word! They couldn’t care less

Worse experience with MFC!!! I make payment on the 29th of every month. On the 29th of May payment wasn’t made. I called them last week asking to make payment arrangements because I had requested that someone from MFC call me back to assist me with the errors I had seen on my account. I compiled a spreadsheet of my account and from what I saw is that I in fact don’t owe MFC any money, as they have been over charging me. I had made the payment arrangements because someone from MFC promised to call me to discuss my account, but you have to beg them to call you back with still no luck. Today I’m supposed to make payment as promised, but still today I’m begging MFC to have a look at my account and explain to me the charges. If they can explain, then I’ll gladly pay the money. But if they can’t explain the charges, but why must I still pay if I see that I don’t owe them money? Today I was on a call with at least 6 different agents, one always referring me to the next where I had to answer security questions 6 times over and explain my story 6 times over. Since they were clearly wasting my airtime without anyone resolving my issue, I then asked if they could call me back. Their answer was that they can’t call back, they can only receive calls. Pathetic!!! Then they advised that I can call on a weekend or go to my nearest branch. I don’t explained that I need this sorted today because if I don’t pay the that was arranged to pay today, that it will incite other legal costs etc. I also said I work and cannot to to a branch. MFC wasted my time and my airtime for always having to recharge because they can’t even call their clients back!!!! If MFC agents don’t want to work, then they must resign and their jobs to those who actually have any to work. PATHETIC!!!! I promise you, I don’t even cried out of frustration, because no one can assist me. You really ruined my day MFC