Pathetic service from Terry Ann

The service I’ve received from Terry Ann is pits since day one - that woman lacks customer service skills and don’t take her job seriously - I was involved in a car accident my car was written off since I did not have a shortfall cover I was refered to her for settlement amount and payment arrangements for the shartfall . I had to phone in numerous time to no avail even when you send her email and takes her own ****in time to respond - 2 weeks I go I settled the outstanding balance and forwarded her proof of payment via email and requested her to confirm when she received the payment and also requested for paid up letter . As usual she did not respond I followed up last still did not respond I called her yesterday she did not answer , I then called MFC Nedbank call centre to complain I was told they have sent her an email and they will also transfer me to her and I told them she won’t answer and guess what she did not answer as usual - my concern is how many people are receiving this unacceptable service from her and she sees nothing wrong . Please sort it this asap