pathetic service and rude agents

<p class="MsoNormal">my account is in areas for 1 month, so i made an arrangement with Samantha Swartz and told me a lot of lies and eventually i was told that my arrangement was approved by management (which is a lie) this morning I get a call from the same agent and told me that I did not honour the arrangement and she will hand over my account,</p> <p class="MsoNormal">now the question is did we confirm which date will this start? And when I told her that I will start paying extra this month end due to financial challenges she rudely tells me that the account will be handed over and drops the phone in my ear.</p> <p>&nbsp;</p> <p class="MsoNormal">Its not like my account is in arrears for over 3 months but for the attitude I received this morning it was dreadful, sad part is such people are dragging company names down with their pathetic customer service skills. I hope to finish the account soon so that I don&rsquo;t have to deal with such negativity. &nbsp;&nbsp;</p>