Pathetic service

Your contact center is of shocking service. Phoned the call center today 07.06.2021 and spoke to the same lady with 2 different names. 1st name she provided was lauren or lara and the 2nd call the name she gave was different. Anyway, after explaining the issue regarding the purchasing of a another vehicle that my fiance financed through MFC whereby the dealer needed confirmation of insurance. So i send the confirmation of insurance that i insured this vehicle on my business account. Long story short - she was extremely unprofessional and unwilling to help and blatantly put the phone down in my ear twice. I phoned @10:02, 10:15 and 10:17 and every time it was the same lady. If this is the kind of people you employ then I will be happy to get financial somewhere else in future and be assured that i will have my fiance's account moved away from Nedbank. Absolutely shocking that a commercial institution can tolerate such poor individuals.