Pathetic Service

This is my second complaint in a week.

I took vehicle finance in May, my first debit order was scheduled to go off in June, it never went off. I called MFC to let them know and they needed to debit i was told that debit order mandate was not approved, i dealt with Kabelo Sebitso who arranged a manual debit to off. I asked Kabelo "MFC" to resend the mandate so that I don't experience the same issue in July. July came I experienced same issue called MFC again i was unable to get through to a consultant cause their customer service sucks. Thulile who called me from "Collections" as if debit order bounced cause insufficient fund. I explained to her again, she also promised to send a debit order mandate of which was not sent.

12 August 2024: i spoke to a RUDE call center agent THEONIE SMIT I explained my situation, all she did was put me on MUTE because i am talking nonsense. I asked to speak to someone in the debit order mandate department I was told that they don't speak to clients and that i must hope that my query will be resolved, i then asked to speak to her Team leader she put me on hold for 13min 16 seconds she ended cutting the call.

I called again spoke to a Musa Mathebula, he tried assisting me by trying to put me thru to the correct department and end up saying a so-called manager “Brenda Msukwini will call me or arrange for some to call me even managers are unable to keep up to promises. A consultant called me and promised that my query will be resolved this is after I proposed that they try sending mandate using USSD because I’m not getting the mandate on my App. She confirmed an 084 number as my cellphone number not sure where they got that from, shocking cause when they call me they are using my correct cell phone number. The consultant then promised that they will remove the debit mandate check and that they will run a normal debit order. I’m assuming that was not done because guess what I was NOT debited today, such incompetence from a bank wow. Starting to question their talent and acquisition team/HR did you really employ the right type of people or it was just tick box exercise. I bet you someone will call me to say my debit order didn’t go off because you are too quick when it comes to that.

20 August 2024:

I spoke to Louisa Swanepoel who claimed to have assisted by sending mandate not sure if she actually actioned my request because she ended up cutting the call true MFC style. I called back spoke to Njabulo Ndlovu just gave me option of sending manual debit order as if this was not frustrating enough. I suggested that they send a sms “USSD” for me to approve not taking my suggestion again. Contact No: ***