FK
Farzanah K
1 reviews | Active since Jul 2020
12 Jul 2020, 19:21
Pathetic service
Very frustrated! I app**** for Covid relief for months April-June 2020. I received email confirmation on the 30th May that my request was successful however MFC still tried to debit my account on the 27th and then sent me a letter of demand.
I called in and was told that it was an error and I will be receiving email confirmation that the account is not in arreas.
This did not happen. Instead, I received another letter of demand. I called in again and was told that the case was with the managers and will be completed after 48 hours.
I received another letter of demand this evening and I'm now apalled at the level of service!!
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Motor Finance Corporation's replyOfficial
13 Jul 2020, 17:12Dear Farzanah Khan
We acknowledge receipt of your complaint.
Your complaint will be assigned to a service resolution specialist for perusal. You will be contacted to have your complaint addressed.
Kind Regards
Client Value Management
We acknowledge receipt of your complaint.
Your complaint will be assigned to a service resolution specialist for perusal. You will be contacted to have your complaint addressed.
Kind Regards
Client Value Management
Motor Finance Corporation's reply13 Jul 2020, 17:12
Official
Dear Farzanah Khan
We acknowledge receipt of your complaint.
Your complaint will be assigned to a service resolution specialist for perusal. You will be contacted to have your complaint addressed.
Kind Regards
Client Value Management
We acknowledge receipt of your complaint.
Your complaint will be assigned to a service resolution specialist for perusal. You will be contacted to have your complaint addressed.
Kind Regards
Client Value Management