Pathetic Service

My Partner passed away in September 2019 and we are still awaiting vehicle registration papers after settling the account in March 2020, each time i call the number of the consultant Keletso Marule in the LEGAL department just rings i have tried to mail and yet no response either. The last communication with her was to say that they CANNOT FIND MY SETTLEMENT PAYMENT ON THEIR SYSTEM !!!!, I in turn sent the copy of payment 3 TIMES and tried contacting and emailing her for a solid WEEK, I lodged a complaint on the online portal still no call. The service here SUCKS !! The vehicle's license is about to expire soon CONTACT ME BACK !