1 reviews | Active since May 2014
Pathetic service
<p>I had a hyundai accent financed via MFC,this vehicle was written off in May and was said to be completely settled in June/July. However MFC was still deducting money off my account,after asking why this was I was told that the vehicle wasnt paid in full by the shortfall and I wouldnt understand how it works, I wrote complaints and never got assisted as there was no reason for the shortfall not to be paid out.</p> <p>I then called Regent(shortfall insurance)and was informed that the warranty had not been paid as they were waiting for MFC to submit cancelation papers so that they could pay out.</p> <p>Still did not get assistance from MFC after making further complaints, however after contacting Regent was informed that the underwriter has refunded MFC and so have they. Then emailed MFC again regarding my refund and was emailed back by Louis Masilo saying they have received a refund from the underwriter and when I responded regarding the refund I was ment to receive I was blatantly ignored.</p> <p>I had to pay for the warranty due to persons at MFC not following the proper company procedures and instead of assiting a person and making follow ups just being rude and now I cant even get assistance regarding refunds for the money I have paid as it has now also been refunded by the insurances and underwriters. I have never dealt with such an unprofessional company in my life.</p>
Good morning Wynand
Please accept my apology for the inconvenienced caused to you. Please note that i will get the legal department to send you the breakdown on your account.
Please note I did send you an email confirming the refund from Regent and how much was refunded by them to your MFC account.
Kind regards
Louis Masilo
Good morning Wynand
Please accept my apology for the inconvenienced caused to you. Please note that i will get the legal department to send you the breakdown on your account.
Please note I did send you an email confirming the refund from Regent and how much was refunded by them to your MFC account.
Kind regards
Louis Masilo
Good day
Last correspondence I received from you was the breakdown on what the underwriter had refunded to the account whilst Regent was still processing their refund due to documentation not being sent in time. I then responded regarding my refund as Regent and the underwriter have now paid the warranty in full yet I had also been paying it due to the claim not being submitted properly.
I would highly appreciate the breakdown as we received on from Regent and the only amount which was still due was the warranty which has now been over paid.
Thank you
Wynand
Good day
Last correspondence I received from you was the breakdown on what the underwriter had refunded to the account whilst Regent was still processing their refund due to documentation not being sent in time. I then responded regarding my refund as Regent and the underwriter have now paid the warranty in full yet I had also been paying it due to the claim not being submitted properly.
I would highly appreciate the breakdown as we received on from Regent and the only amount which was still due was the warranty which has now been over paid.
Thank you
Wynand
I have received a payment breakdown which is incomplete and after e-mailing Louis at MFC still have not received an updated one or any feedback.
The breakdown does not indicate the refunds made for the warranty on the vehicl even though I have received confirmation that it had been paid and received.However it shows the money which was additionaly deducted from me before the payment was received so the allocations have clearly not been done correctly as yet.
Still waiting for assistance on my initial query regarding my refund.
Thank you
Wynand
I have received a payment breakdown which is incomplete and after e-mailing Louis at MFC still have not received an updated one or any feedback.
The breakdown does not indicate the refunds made for the warranty on the vehicl even though I have received confirmation that it had been paid and received.However it shows the money which was additionaly deducted from me before the payment was received so the allocations have clearly not been done correctly as yet.
Still waiting for assistance on my initial query regarding my refund.
Thank you
Wynand
Good morning Wynand
We did provide you with the transaction history showing the payment that was received from Regent for the warranty amount of R1816.41 which was credited to your account on the 18/08/2016.
I will resend the transaction history to you showing the payment for the Warranty received from Regent.
Kind regards
Louis Masilo
Good morning Wynand
We did provide you with the transaction history showing the payment that was received from Regent for the warranty amount of R1816.41 which was credited to your account on the 18/08/2016.
I will resend the transaction history to you showing the payment for the Warranty received from Regent.
Kind regards
Louis Masilo
Good day
Thank you for finally sending a complete proper transaction history .
In my complaints I have been making I cleary stated that the warranty was not paid out until I did follow ups and contacted regent(this after your agent was rude and refused to assist saying we wouldnt understand how. It works), because they had requested a letter of cancellation from MFC and did not receive it.After I contacted them and got involved the documents were sent through and it was paid.
Please now explain how I could have been charged interest and additional costs on this account due to this,I have been held liable for the process not being completed on time?
Good day
Thank you for finally sending a complete proper transaction history .
In my complaints I have been making I cleary stated that the warranty was not paid out until I did follow ups and contacted regent(this after your agent was rude and refused to assist saying we wouldnt understand how. It works), because they had requested a letter of cancellation from MFC and did not receive it.After I contacted them and got involved the documents were sent through and it was paid.
Please now explain how I could have been charged interest and additional costs on this account due to this,I have been held liable for the process not being completed on time?