Pathetic service

I have been with Mfc for the last 4 years, I went on maternity leave and asked for an account freeze for 4 months until I got back to work as I did not get paid while on maternity leave from my place of employment. I was meant to return to work on The 1st April 2019.. However I received notice of retrenchment which is way beyond my control. I did another request to Mfc.. Which they declined and failed to help me.. Which I am trying to get the money to make sure the installment is paid on time each month.. My main concern is how horrible the Consultants treat their clients. I always made my installments in time and never missed a payment. My last email to Roelyn Oosthuizen was on the 17 April 2019 asking for feedback and she rep**** on the 18th April 2019.. Which I accepted they can't assist me.. Today.. The 6th May 2019 Roelyn Oosthuizen emailed me out of the blue with a rude email stating I don't know what feedback you are waiting for when she already advise on 11 April 2019? Quite disappointed to get treating this way. For the last 4 years I was a good paying client and to get this treatment is not on.. Train your staff to have more good ethics.