Pathetic service

No - ***

I am absolutely dismayed by the lack of service from such a large institution. An elderly man has been taken from pillar to post regarding a vehicle that was cloned months ago, and the same bank receiving his pension is now giving him the runaround instead of assisting to resolve this matter. An email was sent on 16 October 2025 and has yet to be acknowledged or allocated to a consultant. A follow-up was sent a week later, still no response, no call, no acknowledgement, nothing. Instead, he is asked to contact the call centre, which has proved to be more useless than ever.

Do we really need to escalate this matter to the Ombud before any assistance is provided? This is pathetic. Do better Nedbank !!!

Mr Mametja ***