pathetic service

<p><em>I am so disappointed in the service or non service from MFC. My vehicle was ****** and my case was assigned to Fana Manana who knows nothing about the job he was employed to do, firstly, it is such a mission to get a hold of him and when I do get through to someone to assist, they dont know how to assist and they refer me to the same Fana who is clueless. what must one do to receive service??? my insurance company advised me to request a 30 days settlement quote which would be valid until 01.06.2017 (R 133,125.89.) of which my insurance company processed. my insurance company made a payment of of R126 362.73 (R125 250.00 + R1 112.73) by 23.05.2017. on the same day I called Fana to ask for the shortfall amount and he advised of R7 408.01 . Immediately the next morning on 24.05.2017 I went to the bank to make a cash payment of that amount. I called Fana once again because he doesnt respond to any emails and he tells me to send proof of payment. I sent proof of payment and he tells me that I have over paid and therefore theres a refund that is due to me and it will take 6 working days for it to reflect in my account. Today 01.06.2017 is exactly 6 working days and nothing is reflecting. I am not surprised at all because throughout our telephonic conversations, everything was a joke to him, laughing at everything that I was telling him. already I am going through a hard time dealing with my loss and now I have to deal with this. After trying numerous times to get hold of Fana Manana who seemingly is the only person allowed to work on my account, I decided to call the team leader seeing that Fana Manana is never available ,whose number I received from a Ronald. I speak to Ntombifuthi whom I dont know how she became a team leader when she has no customer service s****s. I have never had to deal with such a rude team leader. Ntombifuthi tells me that nothing has been done on my account. no comments done by Fana and no refund processed as well and now I have to wait once again simply because people employed there dont know what they are doing. I need that refund processed today as I was promised it will be processed within 6 working days and that account needs to be closed and a paid up letter sent through to me ASAP.</em></p>