JT
Jabu T
1 reviews | Active since Feb 2013
11 Jul 2019, 20:13
Pathetic, Pathetic, Pathetic customer experience
My sister sadly passed away in January 2019 and she had financed her vehicle with MFC, what a terrible mistake that was. After reporting her passing, the case was assigned to Tshepo Maseko. The least said about my experience the better. Absolutely pathetic experience I have had with any company, especially under the circumstances. MFC, all I ask is that the funds I had paid be allocated to the vehicle account, please give me the settlement so I don't ever have to deal with y'all ever again. I can't wait for this nightmare to be over and done with already
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Replies (2)
Motor Finance Corporation's replyOfficial
12 Jul 2019, 10:07Good day Jabu
We acknowledge receipt of your complaint.
Please note your complaint has been assigned to one of our resolution specialists who will be in contact with you as soon as possible.
We do apologise for the inconvenience caused.
Kind regards
We acknowledge receipt of your complaint.
Please note your complaint has been assigned to one of our resolution specialists who will be in contact with you as soon as possible.
We do apologise for the inconvenience caused.
Kind regards
Motor Finance Corporation's reply12 Jul 2019, 10:07
Official
Good day Jabu
We acknowledge receipt of your complaint.
Please note your complaint has been assigned to one of our resolution specialists who will be in contact with you as soon as possible.
We do apologise for the inconvenience caused.
Kind regards
We acknowledge receipt of your complaint.
Please note your complaint has been assigned to one of our resolution specialists who will be in contact with you as soon as possible.
We do apologise for the inconvenience caused.
Kind regards
JT
Jabu T's updateReviewer Update
27 Aug 2019, 18:45So just to give you a heads up, your service is still pathetic. At this point I don't even think anyone at MFC cares really. Hello leaders at MFC!!! Do you really, really care about the service, or lack thereof that your clients are subjected to by your trusted employees? Do you even care? If you did, why has no one from leadership bothered to contact me just to check in if my complaint was resolved.
JT
Jabu T's update27 Aug 2019, 18:45
Reviewer Update
So just to give you a heads up, your service is still pathetic. At this point I don't even think anyone at MFC cares really. Hello leaders at MFC!!! Do you really, really care about the service, or lack thereof that your clients are subjected to by your trusted employees? Do you even care? If you did, why has no one from leadership bothered to contact me just to check in if my complaint was resolved.