Pathetic customer service

I am going through the worst service with MFC, for almost 2 weeks I have been trying to get a settlement and have been referred to Ravan Graas, the problem is that his number doesn’t go through. I escalated this directly to MFC customer care and have been told only he can assist. I requested for his line manager and was given that same number as they don’t have any alternative number. *** is not going through. I understand I’m under debt review and need to negotiate for a better settlement in order to be in a position to settle all accounts, I have received all this information from all the other creditors except for MFC.

I am beyond frustrated as I need to settle my car loan before the other loans try MFC doesn’t want the money or to even assist. Never will I finance with MFC again, biggest mistake. All I need is for the debt review department to contact me so that we can finalize this matter