Pathetic customer service and systems

MFC Nedbank debited my account an extra R759 on an account that is not in arrears. When I call client services I'm taken to collections s and then collections sends me back to client services. The system does clearly show that the account is not in arrears. I spoke to more than 5 people to ask for a reversal of the incorrect amount or a reimbur*****t. This is really pathetic as people can't do their jobs and have attitude problems especially a lady by the name Bridgette, from. Speaking to her I was sent to speak to a Lerato, then a Kgomolemo and a Denel who also took me to the wrong department. I want that reversal done asap, this is ridiculous.

Ronald from collections; great service.