pathetic and *********** stuff and their line managers!....disgusting service!!!!!

I am disgusted about the distasteful experience and service I received from MFC today, I called in to request for settlement amount on my car and spoke to 5 consultants who failed to assist and acted like switchboard operators busy transferring from one person to another. The Frederick September's phone is on mute, I was then transferred to his line manager of which the phone was answered but no one was talking, then I was transferred to Miss Dlamini whom in the process of my complaint pretended not to hear me and promised to call me and never did! Sies, the level of service that is not only disgusting we receive as clients, they just don't care!