Passive Aggressive Unprofesssional MFC

Shocking horrible experience with MFC. The first time I called in to MFC to advise that I had been retrenched and I would like to know whether I could kick in my retrenchment insurance I was told that in fact I had none and this service was supposed to be sold at source at the time of me purchasing my vehicle ie at the dealership. Nedbank shifting the blame I think. Then a very nice guy helped me and told me that I would get a "pause" on my MFC account for a period of 3 months, Sent me an sms advising which steps to take. From there onwards to today it has been a living hell. MFC firstly sent me an email advising me that no, it would not be for a period of 3 months but only for 2 months, Then an email asking for a list of documents. I submitted these. Another email from MFC asking for more documentation, I submitted these. Then Today - A 3rd email from MFC asking for still more documentation. I have now submitted this. What I find beyond distressing is I only have a 2-week window to comply with MFC's requests - and I'm unemployed ie no access to computers or printers and limited money ie limited driving around - fuel is expensive MFC in case you haven't heard. Why are your staff so unprofessional? Why not just ask for all the documentation one time? Or that the idea? To ensure the client is aggravated and late with submitting what you require by MFC moving the goal posts constantly thereby ensuring the client is non-compliant. What the heck is going on?? And is MFC themselves compliant in terms of the CPA??? I did not state that I wanted the car for free you know - but this c r a p service from you guys has ensured that once I am re-employed I pay MFC back asap and never take a loan through you again!!!! For sure.