Passing the Buck

Hi Sir/Madam<br> <br> I am lodging a complain regarding bad service that I experience from Rosy Joseph. She is the person who helping me with the paperwork because my car Kia Rio is being written off on the 12th April 2014.So after that the insurance made the payment and told me that my short fall will be R34 thousand. I called MFC to find out who is helping with my shortfall because I had an ad cover policy, Then Rosy told me she contacted Regent and everything will be sorted out after 7 working days. Two weeks pass on then I got worried and try to contact her with no luck I ended up finding Lebo on *** because I couldn't reach Rosy on *** it just rings and cut off. I explain everything to Lebo she then transfer me to Rosy who did not help me and telling me another story to contact Regent I did that and Regent managed to help me in two days time and Rosy promise to give me feedback on what is going forward. I have waited for a week trying to contact her again for the feedback with no luck, I have tried Lebo's number she then told me She is been off for a week she is coming on the 4th June 2015. Same thing happened on the 4th when I am trying to reach her with Lebo's he