PAINFUL BANKING DETAILS UPDATE PROCESS, REALLY!

Shocking customer service. First of all I need to explain how excruciatingly painful it is to change your debit order details with this company. An email does not suffice. I am surprised they did not request a DNA or blood sample. Out of all my debit orders this is the only one that HAS STILL NOT BEEN UPDATED, after I sent them a CERTIFIED copy of my ID, proof of bank account, my frikkin payslip so they can see when I get paid, my husband's certified ID, my marriage certificate and a 3rd party form that needed to be COMMISSIONED UNDER OATH!!!!! They do not even require this much paperwork when changing your bond account details. Second of all, after sending them all documents that took me 3 - 4 days to get together, I asked them to update my email address, which they didn't do. I then requested it again, which they still didn't do. When I sent them my husband's certified ID doc from my new email address, they responded that it's not from my listed email address (BECAUSE THEY DIDN'T UPDATE IT ON BOTH REQUESTS) and I missed that email, which means my debit order HAS STILL NOT BEEN UPDATED. I refer back to 19 April!! So, yesterday, guess where my debit order went off, MY OLD BANK ACCOUNT WITH NO FUNDS! What does that mean? Bounced debit order and R200 penalty. PLEASE UPDATE MY RECORDS AND MY BANK DETAILS AND REFUND ME THE PENALTY, because you guys couldn't do what you are supposed to do really easily. Second of all, please change your processes, it's ridiculous honestly. It's 2023, get a debicheck mandate then please!!