Once again, ****py ****py service and response times.

So, it seems to me that i am here once again because of MFC's failure to actually get back to me on numerous occasions. I will be frank, their call center agents are harsh, if i match up to them, i am reasoned with. My issue is a complex one as yet i have fallen behind in arrears on the car and have once before had the opportunity to rectify the arrears. Fast forward 2 years an a few months and i am back where i am, but this time because of unfortunate events that have made me default on arrangements, now my car is being possessed by an external debt collector when in fact i have been trying to get through to MFC for a few days now. I am not impressed by the lack of service and i demand that someone call me back to discuss this because i am in a sour mood and intended on leaving the car parked somewhere and walking away. I want action instead of silent words.