Obnoxious call centre agent Ronald should be disciplined for behaviour

Ronald is an obnoxious call centre agent, that should find another job, as he constantly interrupted me, and refused to understand that I have a new bank account (due to Nedbank's poor management of my account on numerous occasions), which was the ultimate reason why my debit order was returned. My account is officially 1 month old, and had my 1st salary in my account in February. 1 more debit order was unsuccessful, which I will monitor in March. However, I was blatantly told, for 20 minutes, what a bad payer I am, and that I should be more responsible. Ronald, you should listen to your customers instead of chasing them away, as Nedbank seems to want to do to their customers. I have literally 9 months left of my car loan, then I am officially done with Nedbank. I am sick of all of you treating me with such disrespect, and hope you lose more customers from this post. Nedbank and MFC, you think you are the best bank, but you have ruined my banking in a number of ways, mostly by giving my account profile to another account holder a few years ago, and not having any access to my account for 3 months, and made me go into arrears. Now Ronald tells me that I should manage my account with you better?????? It took me to put the phone down on him to end 20 minutes of my life I will never get back, where all I needed is how to effect an EFT, which I did immediately. DO NOT BANK WITH NEDBANK OR MFC, THEY ARE PIRAHNAS, AND IS NOT NECESSARY!!!!!!!!!!!!!!!!!!!! Ronald should be disciplined for his behavior, as he was rude and made me NOT want to pay, having to put the phone down to get him to stopping abusing his power. Ronald, you wouldn't have a job if it wasn't for me!!!!!!!