Not truthful

Today at 08:15 I recieved a call regarding my areas amount of which I have already made arrangements on the 15th of May 2021 I asked the person that called today, why am I being called again and if there is anything that shows on his side that I made arrangements? He said NO there is nothing Then I explained to him that this is wrong and that if he had not got hold of me MFC would come take my vehicle for making arrangements. He just hung up on me rudely. I am disgusted by the way this is handled and if I do not get a response I will take this matter further.