1 reviews | Active since Dec 2012
Not notifying customers of changes in service fees
<p>I have been a client of MFC since 2011 and never had they deducted more money this is a first and when I phoned in and then I was told the service fees went up. They are stuck on saying they have posted letters to all the client and still I haven't received anything and now all of a sudden more money is deducted. Don't see that as very good customer service. Why sign a contract for a fixed amount and fixed interest if they still change it like they please? Don't appreciated doing with my money as they please.</p>
Good morning Mrs Poolman
Please accept our apology for the inconvenience caused to you. We have increased our service fee amount, and that should be the only increase in your account, unless if you have taken an additional policy on your account.
Please note that I will investigate and will come back to you as soon as possible.
Kind regards
Louis Masilo
Good morning Mrs Poolman
Please accept our apology for the inconvenience caused to you. We have increased our service fee amount, and that should be the only increase in your account, unless if you have taken an additional policy on your account.
Please note that I will investigate and will come back to you as soon as possible.
Kind regards
Louis Masilo