NOT HAPPY WITH THE SERVICE. passing the buck

2015 April was the month for my last instalment on my vehicle. the last payment was paid on the 30th April and I was told that my account has been handed over to Legal. was transferred to Jackey. and she told me that her Boss Vasha was in a meeting and she will ask her to contact me. even today the 3rd of June 2015 she's still contacting me..I'm really not sure what kind of a Manager she is????she's not returning our calls. She doesn't care about the customers....The call Centre- most of them they are so useless...the 18 May 2015 at 12:07 I spoke to Lesego she promised that she will put it in the system that my papers be delivered at the nearest Bank. and today when I phone I spoke to Yolanda @ 09:53...that one she's even worse..she just kept me on hold for almost 20 minutes...CAN I HAVE MY CAR DOCUMENTS PLEASE... AND STOP ****ING ME AROUND.