Not getting feedback from MFC AT ALL

this is the second time in two months i had to complain about not getting service from MFC. i have better things to do than hang out on Hello Peter, but it seems to be the only way to get response from you. i am shocked at the horrible service i am getting. i am trying to make payment plan arrangements and have been going from no response at all, to one email chain with different amounts that will be deducted. upon asking about 5 times to confirm the debit order amount, a got a response of a +/- figure....which financial institution gives you a +/- figure? and that while copying in the person i originally complained about, obviously this is his friend and he is trying to purposely aggravate me, because that is the only reason i can think of why i would get such unprofessional behavior from MFC. The last amount agreed upon, was COMPLETELY different from what was deducted by debit order. upon asking Mpho over and over to confirm the amount that will be deducted this month, i am being ignored. all my emails are very professional, i have all the proof, so i do not see any reason for his reaction. can someone that actually care about their work, please contact me and confirm amount?????