Not getting a settlement amount

<p>We have an account with MFC.my experience with their online system and call center extremely frustrating. When we purchased the vehicle the application forms were completed in full with all our personal detail including an e-mail address.Upon requesting a settlement amount via their self help portal- The reply I am receiving is that there is no e-mail address linked to our account.I had to phone the call centre more than once,the first time they where off line. When speaking to a call centre agent I am inform that they cannot assist me, seeing that the car is registered in my husband's name.They will not even take his e-mail address to mail him the settlement. I do understand your policies, but all this information was supp**** in 2013,now you are giving me a lot of work and frustration because you did not do your work in the first place.</p> <p>I need feedback</p>