Not a very happy new client of MFC Nedbank

This is my first experience with car finance through MFC Nedbank, and unfortunately it has been disappointing.

On 22 January 2026, I received a phone call from an MFC Nedbank representative, Fikile, who verified my personal information and explained a protection plan linked to my vehicle finance. At no point during this call was I informed that this plan would be charged separately from my monthly instalment, nor did I give consent for any additional services to be added to my account.

On 25 January 2026, I received an email from MFC Nedbank stating that an extra instalment would be added to my monthly payment from 25 February 2026. When I checked my FNB app today 26 January 2026, I notice that R237.42 had already been deducted from my account without my permission.

What makes this even more frustrating is that I have been trying to contact MFC Nedbank to resolve this issue, but I cannot get through to anyone. The number I was given by Fikile ***) just rings without being answered.

As a new client, this experience has left me feeling misled and extremely disappointed. I would appreciate urgent assistance, a reversal of the unauthorised debit, and proper clarification of how this was allowed to happen without my consent.